Understanding Wigwag's Transparent Pricing: Keeping It Simple, Fair, and Competitive

Running a business is hard work, and at Wigwag, we understand the challenges you face. From hidden costs to unexpected expenses,and the dreaded “school fees” we all have to pay in starting and running a business. That's why we're committed to making online payments as clear and straightforward as possible, so you can choose your payment provider with your eyes wide open.

‍

‍Why Transparency Matters

In the world of online payments, it's easy to overlook transaction fees when pricing your products and services. But those fees can add up, and if you're not careful, they can eat into your profits. That's why it's essential to factor in these costs from the start, allowing you to price your offerings accurately and avoid disappointment when the money lands in your bank account.

At Wigwag, we've made it our mission to simplify our pricing, making it clear and competitive. We believe that you can have your cake and eat it too—by choosing a payment provider that does the basics right, at a rate that still leaves you with an extra slice each month.

‍

Our Pricing Structure: No Surprises, Just Simple Fees

So, what's the deal? At Wigwag, we charge a single percentage fee per transaction. No additional hidden costs, no fixed monthly fees, and no surprises. Here's how it breaks down:

• 2.95% per local SA bank card transaction (excluding VAT)
• 3.4% per international bank card transaction (excluding VAT)

These fees are automatically deducted before we add the funds to your Wigwag Balance, so you'll never have to worry about invoices or manual payments to us.

‍

Banking Fees for Payouts

When you're ready to transfer your Wigwag Balance to your bank account, a small banking fee applies:

• R2 (excluding VAT) for standard payouts (1-2 business days)
• R10 (excluding VAT) for instant payouts

And in case we didn't make it clear, there’s no fixed fee per month!

‍

Want to Know What You've Paid Us?

If you're ever wondering how much your transactions are costing you, there's no need to go digging. Simply visit your balance history page, where you can easily view your daily fee charges and know exactly what you've paid.

Oh, and here’s a question we get a lot: "Why do you need to pay us to move your cash around?" The answer is simple—moving money online isn’t free. It involves multiple players, including card issuers, card acquirers, and general interchange fees. These costs are part of what it takes to move money from point A to point B securely and efficiently. 

‍

Free Refunds: Because We’ve Got Your Back

Sometimes, things don't go as planned, and refunds are necessary. With Wigwag, you can issue refunds at no extra cost—free, mahala, niks, nada. It's just one more way we make your life easier.

‍

Scaling Up? Let’s talk numbers

If your business is growing, we're always open to discussing bulk pricing for higher volumes. We want to support your success, and we're here to help you scale with competitive rates that match your needs. 

At Wigwag, we're all about making online payments easy, transparent, and fair. We believe in keeping things simple so that you can focus on what matters most—growing your business. With our straightforward pricing, you can rest easy knowing exactly what you're paying for and how it impacts your bottom line.

‍